Manage Hotel

The basic principles of Managing a Hotel are simple and similar, no matter what the Star classification of the Hotel is (1, 2, 3, 4 and 5 Star Hotel (Based on the Services and Facilities they provide), or if it's a large or a small Hotel or if the hotel is operated independently (Managing the Hotel under your (Hotel Owners) Name) or part of a Hotel Chain (Managing Hotel under someone else name and paying them fees for using their name). The primary and basic Business of any Hotel or a Resort is providing Rooms, Food and Drink to Guests (Customers).

They are classified as City Hotels (which mainly cater for Business Guest), Resorts (which cater for Guests on Holiday or on Vacation in Holiday and Beach Side Destinations), Airport Hotels (which are close to Airports and mostly cater to transit Airline Passengers and Airline Crew), Casino Hotels (Hotels which have licensed Gambling facilities), Convention Hotels (which have Convention and Meeting facilities for large number of Guests), Motels (Mainly in the US, which cater to Guests Traveling by road and who wish to stop over for overnight) , Bed and Breakfast (Mainly in Europe, which are small Hotels catering for Guest at reasonable pricing).

The primary Operational Departments of a Hotel are Front Office Department, House Keeping Department, Food and Beverage Service Department, Food Production Department (Kitchen).

Front Office and House Keeping Departments together are also known as Rooms Division Department.

Front Office Department deals with Guests Reservations: for Guests who want to stay in the Hotel , it also deals with Guest Registration when Guest check in to the Hotel, through dealing with Guest requests and Complaints during a Guest stay in the Hotel to finally collecting and processing Guest Payments, when Guest Finally check out of the Hotel.

In smaller Hotels Front Office Department is simply known as Reception.

Receptionists, Guest Service Agents, Cashiers and Front Office Manager form part of this Department.

Second Operational Department which is closely related to Front Office Department is House Keeping Department, which deals with the cleaning of Guest Rooms and Public Areas (Restaurants, Bars, Conference Halls, Ball Rooms and Offices etc).

In smaller Hotels this function is normally outsourced.

In smaller Hotels it's simply known as Maid Service.

Third Operational Department is Food and Beverage Service Department, which is a collection of all Restaurants, Bars, Conference halls and Ball rooms in the Hotel. Waiters, Bartenders, Restaurant Manager, Bar Manager, Room Service Manager, Banquet Manager and Food and Beverage Manager form part of this Department.

Fourth Operational Department in a Hotel is Food Production Department or Kitchen. They cook Food for the Guests in the Restaurant, Bar, Room Service, Conferences, Functions and Weddings.

Training Department: This Department is part of Human Resources Department, deals mainly with Staff Training.

Sales and Marketing Department: deals with promoting the Hotel and its Restaurants and Bars to increase the Room Occupancy and Sales and to also increase sales of Restaurants, Bars, Functions and Conferences. Purchase Department: deals with the Purchase of Goods and Items (Food, Drink, Stationery and Equipment etc), required for the proper functioning of a Hotel.

Store Department: deals with the Receiving, Storage and Issuing of Goods and Items (Food, Drink, Stationary and Equipment etc) to various Departments in the Hotel.

Security Department: deals with the Security of Staff, Guests and the Hotel Property.